Increase Productivity Competitive Market Lower Costs Our Commitment Testimonials

Cloud Voice Makes Small Companies Look Like Big Business

Posted on: November 19th, 2018 by admin

Businessman Using Phone Connected Through Computer Screen VoIP Concept

– Small businesses have
been drawn to VoIP technology
because of the substantial cost
savings they gain when making
the switch. However, as VoIP
has continued to evolve over the
years and moved into the
“cloud”, small businesses have
begun to leverage VoIP in new
ways to gain competitive
advantages in their respective

The growth of virtual
companies and remote
workforces has brought
everyone to the same playing
field and customers across every
industry are looking to work
with credible, prestigious, large
companies. Here are some ways
in which cloud voice can make
your business look bigger than it
is today.

Find out more by reading our latest press release…

Utilizing SIP Trunks and VoIP Cloud for your Business

Posted on: November 1st, 2018 by admin

Blue cloud with a lock in the center

Operate your phone systems using the internet instead of using a basic phone line. SIP Trunking allows for affordability and simplicity and is a perfect option for any size business. It has features and functionalities that are created for ease and delivered through a SIP provider.

Voice over Internet Protocol (VoIP), is a digital phone line using high-speed internet. This saves you money, great for your business as well as residential premises. VoIP removes large machines and overwhelming equipment with a path to the cloud for easier access and tracking of calls, texts, and voicemails. Keeps your team organized, increase productivity, and reduces overhead costs.

Here at Digitel, we offer various Internet-based communication solutions that provide SIP Trunking, VoIP, and PBX voice solutions. Perfect for large, medium, and small businesses, we can give you the best deal and best setup for your office or business.

Learn more about our cloud service »

Work as Usual, Even from Home

Posted on: October 8th, 2018 by admin

Man sitting in front of a computer holding a cell phone

Nowadays, it’s becoming increasingly clear that companies need to offer remote working conditions and mobility solutions to keep employees productive and happy. That means having access to communications and applications from alternative devices and locations. We offer a range of cloud services that make mobile collaboration easy!

Sometimes team members are spread across multiple offices. Instead of having to invest in an expensive phone system, you can connect everyone seamlessly through a Hosted PBX solution. Calls run through VoIP have excellent quality and are easy to scale to your current and future needs. The added bonus? VoIP lets you connect from wherever you are, instead of being tied to a specific desk and phone.

For example, let’s say that John gets to skip the long commute on Fridays and work from home. Thanks to the cloud solutions, he’s able to work as usual. He can easily access his work materials and stay reachable through his typical phone extension and email address. He can listen to his voicemails remotely by dialing in or forwarding them to his email. When he has a question, John sends a quick message to Fred in marketing, who answers briefly while he’s in a phone conference. If John’s internet connection is randomly down, he can take all his work back to the office or find a nice café for a few hours. The goal? Mobility and flexibility to keep team members productive no matter where they work.

Want to learn more about Digitel Cloud Services? Read about our range of solutions or request a quote for specific information. We’re here to help you create a mobile workforce!

Interested in Increasing Customer Satisfaction?

Posted on: September 27th, 2018 by admin

Phone with finger touching button

Vancouver, British Columbia – Each day companies across the nation struggle with identifying new ways to satisfy their most important asset, their customers. Retaining them is crucial for the survival of any business, especially in an era where it costs seven times more to acquire a new customer than to keep an existing one. Few companies realize that they can increase customer satisfaction by enhancing the technology of their basic communication system – the telephone. Automatic Call Distribution is one example of how businesses are tapping into their voice and data system to increase customer satisfaction.

Automatic Call Distribution (ACD) is an incoming call solution that systematically directs customer calls by routing them to specific representatives based on the customer’s needs. The technology is designed to send a caller to individuals that have the necessary skills to effectively handle the specific customer inquiry. ACD is typically deployed with a predetermined set of parameters that are based on a company’s business objectives and their philosophy of servicing their customer base. ACD is also not just limited to specific business functions. Multiple ACD queues can be arranged for a variety of areas including customer service, sales, and billing.

You’re probably thinking, “this sounds great but what can it do for my business? Read the full press release to find out more.

Is Your Telecommunications Technician Certified?

Posted on: September 19th, 2018 by admin

If Not, Your Voice & Data System Could Be in Big Trouble

IT Technician Using Laptop


Telecommunications is a very dynamic
industry that is constantly being
enhanced by new technology. The
technology is changing so rapidly that
it’s vital for companies to ensure that
their telecommunications provider
stays on top of it. Unfortunately, too
many businesses today continue to
overlook this topic and do not ask a
simple yet crucial question, “Is my
telecommunication technician
certified?” If the answer is a
resounding yes, then you can probably
put your mind at ease. However, if the
answer is no, your company’s vital
voice and data system could be in for a
very painful surprise.

Would you let a mechanic that
wasn’t properly trained work on your
car? Probably not. So why not treat
your voice and data system with the
same care. It is just as important to
make sure that your provider’s
technicians understand the details
behind their technology so they can
properly install, service, and maintain
your system to ensure its future

Find out more by reading our latest press release…

We Are Here to Help

Posted on: August 28th, 2018 by admin


There’s enough stress on a normal business day without the additional worry of an oncoming storm. Snow, rain, hail, or even “just” winds can cause serious damages that affect everyone. Sometimes it’s just a short power outage, but other times work gets disrupted by regional flooding, impassable roads, and/or downed phone lines. The office gets crazy enough when the internet isn’t working, so imagine the chaos that closing the office will mean.

You see those weather forecasts, but you don’t need to worry because you’re prepared because you have a business continuity plan in place. Customers and vendors can still reach you, even if you have to reschedule appointments or communicate delays. Business isn’t quite at 100%, but at least it’s not at 0%. That’s because your business continuity plan automatically forwards the phones to alternate devices and backups up your systems to prevent data loss. You and your team can access emails and critical systems from home, letting you work remotely when the office is closed.

Don’t have a good backup system in place? Unsure what disaster recovery solutions make sense for your business? Need a phone system that lets you work remotely? Don’t worry – Digitel Systems is here to help! Our team knows how to prepare your IT network for disasters and protect your systems. So, don’t wait, contact us today to learn more (

Technology Thwarts Cryptojacking

Posted on: August 6th, 2018 by admin


Cryptojacking attacks, are derived from the widely popular cryptocurrencies, such as Bitcoin and Ethereum, and occurs when a corporate server is hijacked in order to facilitate cryptocurrency transactions by leveraging the inherent power of high-performance servers. As cryptocurrencies rely on an enormous amount of server power in order to facilitate transactions, many of the corporate servers that power small to mid-sized businesses have become an obvious target of cryptojacking attacks, as they are simply the most efficient vehicle for cryptojackers to exploit. We are currently protecting SMBs from this threat.

Find out more by reading our latest press release…

Great Customer Service Never Goes Out of Style

Posted on: July 22nd, 2018 by admin

Smiling Customer Service Representative on Headset

Your business deserves the highest level of expertise out there, right? That’s exactly what you get from Digitel. You get the benefit of our 3 decades of dedicated customer service delivered with one simple goal in mind: Providing you with the best service available!

Start by telling us exactly what your business needs and we will match your needs with a diverse line of products to help you meet your goals. You can easily compare key selection criteria to help find the best fit for your business: quality, reliability, ease of use, cost-effectiveness, continuing evolution, and market commitment.

Service doesn’t stop there! You continue to benefit from our service plans that include a dispatcher system that keeps you in the loop and a shorter response times that keep you connected.

Your business deserves the best, contact Digitel today!

Digitel Systems Becomes Virtual CIO for Small to Mid-Sized Businesses

Posted on: July 3rd, 2018 by admin

Businessman hand working with modern technology and digital layer effect as business strategy concept.


Digitel Systems a leading managed
technology services provider,
announced today that the company
will now be serving as a Virtual
CIO (Chief Information Officer)
for small to mid-sized business
(SMBs) who are looking to focus
solely on expansion and revenue
growth. Digitel Systems will step
forward into a vCIO role elevating
its position amongst customers that
desire a greater level of strategic
business guidance.

By not only maintaining the IT
infrastructure, planning the
technology roadmap and
identifying new ways to utilize
emerging technologies to enhance
SMB productivity its consultation
will enable leadership of the SMB
to focus exclusively to growth, in
order to sustain a competitive
advantage. As Digitel Systems
makes this move, SMBs of the
future will not have to deal with the
challenges of technology, its rapid
growth and the constant stream of
changes. Now, Digitel Systems has
the capacity to join forces with
SMBs who want a proactive
partnership to accelerate
organizational growth.

Find out more by reading our latest press release…

Celebrating 32 Years

Posted on: June 25th, 2018 by admin

Happy Business People Jumping into the Air

At Digitel we are celebrating 32 years in the business! It is a competitive market and times change, technology changes, but it is our practices and philosophies that have kept us going all these years!

We’ve kept ourselves busy by consistently focusing on offering quality, reliability and long term support to our clients every day for more than three decades. At Digitel we prioritize education for our employees to make sure they have all the information they need to offer the best support available to our clients!

No matter how far we’ve come or how much we’ve accomplished, at Digitel our goal continues to be to always provide the best possible service available in the market place! Find out more about what Digitel can do for your business!

oaisys GN Netcom Mitel Plantronics Toshiba Zultys